WHĀNAU ORA SERVICE
To deliver health and disability services for Whānau Māori or communities; Whānau Ora is the transfer of knowledge and skills to whānau that enables them to self-manage their own health conditions.
The Whānau Ora service is delivered by experienced and knowledgeable staff who know their community and how best to guide, facilitate and support whānau gaining access to community based services, both clinical and non-clinical. This includes central government services. e.g. WINZ
Accessing the Service
Referral to our service can occur in either of the following ways;
- Self referral
- Agency referral
- Whānau referral
- Iwi referral
Once enrolled, we sit with you and your whānau to discuss your needs; this is referred to as a needs assesment. We then complete a ‘healthcare plan’ or ‘whānau plan’; in consultation with you and review the ‘plan’ to ensure the correct information was captured. We then navigate the most appropriate pathway that will enable you to self-manage with support and advocacy from staff.
This can be achieved byway of:
- Transportation to and from appointments
- Facilitation of health promotion and self-management programmes
- Enrolment or re-engagement with General Practitioner
- Promotion and support for attending General Practitioner
- Screening and management programmes
- Promotion and direct referral to specialist services
A key objective of the service is to ensure that activities of existing healthcare professionals are co-ordinated and effectively targeted to meet you/your whānau needs, so that you/your whānau are assisted to better utilise those services.
To register with our service or if you have any further questions please contact:
Kaiāwhina Whānau Ora: Jewel Tipene
Phone: 07 578 7838 ext. 213
Monday to Friday 9am to 4pm